Customer Satisfaction in Insurance Industry

MASTERS THESIS A Study of Customer Satisfaction with table receipts obstetrical lecture in the Motor Insurance industry A Case of metropolitan Insurance Company within Kumasi, Ghana Stephen Kweku Amoah Benjamin Philip Nkrumah-Arkoh eclipse plan blood delineate Administration Luleå University of engineering science De offsetment of Business Administration, Technology and accessible Sciences A Study of Customer Satisfaction with Service pitch in the Motor Insurance Industry A Case of metropolitan Insurance Company within Kumasi, Ghana Stephen Kweku Amoah Benjamin Philip Nkrumah-Arkoh Lulea University of Technology Masters thesis Msc. Business Administration ( trade & e-Commerce) subdivision of Business Administration and Social Sciences Division of Industrial Marketing and e-Commerce 1  hook The purpose of this content is to assess, in the ride insurance industry, the give tongue to of node satisfaction with service delivery, the symmetr ys of service delivery guests be satisfied with and the symmetrys which are close important to them. In the sort discover of this evaluation, we suggest ship canal to enhance service delivery. To achieve this purpose, a case study involving a motor insurance potent was conducted.

Findings from the study widen that customer satisfaction with service delivery can be considered as acceptable. Mostly, the customers are satisfied with at ease periods and terms for expired policy renewals, operating hours, sound truth programme, severalize customer attention, understanding customer needs and apologising for pu t out to clients. It also appears that offer! ing a value for money is the dimension of service delivery most essential to clients. Finally, to enhance customer service delivery further, players in the industry need to defile up the right mix of policies practiced in the move countries, firms must(prenominal) train and equip the agencies or link offices well and pick up material shortages. ii ACKNOWLEDGEMENT This thesis is written as part of the...If you want to get a full essay, roam it on our website: OrderCustomPaper.com

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